Swiss Cottage Privacy Statement
If you click through to book from this website you are accessing a third party website, currently Freetobook.com, and we recommend you check their terms and conditions and privacy statement before undertaking a transaction. We do not take purchases on this site or carry out financial transactions.
What information we collect about you;
When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. If you contact us by telephone we will collect a debit or credit card number to secure the booking. Similarly if you book through Freetobook.com or any of the associated online travel agents [OTA’s] these details are collected by them and forwarded to us.
How we use the information;
We use your home address as part of the card payment processing to validate the card. We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
After your stay you will receive a text message or email with any relevant offers for existing guests and ask for you to opt-in to receive any special offers we may have or local events. We send occasional text messages to people on our distribution list. You can unsubscribe at any time.
How is your data stored
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Freetobook and by us when legally required to do so.
Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: email@example.com
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the Privacy Policies and practices of the owners and operators of that third party site and recommend that you check the Policy of that third party site.
Use of ‘cookies’
On arriving at our website you will see a dropdown box to enable you to opt-in to functions like marketing. The necessary box is default and cannot be changed.
Cookies are text files placed via our website to collect standard internet log data and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. In a few cases however, some of our website features may not function as a result.
We do not take any information about you but Google and others may. To opt out see here;
Third party vendors, including Google, show ads on sites on the internet.
If you use social media such as Twitter, Facebook, Instagram etc you have already accepted the terms and conditions of the platform.
What we do not do is connect with you on social media, then get your email address and add it to our distribution list without your explicit consent.
Right to be forgotten
We don’t always need consent. If there is another lawful basis for us to use your data then we don’t need additional consent but we will not send you marketing texts without your consent.
Right to be Forgotten doesn’t override any legislative requirement.
Immigration, HMRC and card processors requires us to keep necessary records.
It is important to note that the customer’s rights under the GDPR don’t over-ride the data requirements of other legislation. For example, the Immigration (Hotel Records) Order 1972 requires we record the full name and nationality of all guests and to keep this information for 12 months and as such, you cannot ask us to delete this information from our records until 12 months have elapsed. Similarly, you cannot ask us to delete any financial information we are required to keep for tax purposes.
We may share your information with third parties should we be required to by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Right to Access
You have a right to access the information that we hold about you. This has two parts – first, on your request, we will inform you if personal data concerning you has been processed, where and for what purpose. Second, if requested, we will provide a copy of all the personal data we hold on you electronically and free of charge. If you would like a copy of this information please email us at firstname.lastname@example.org. If you ask for your data to be deleted or to see the data you hold we will do so within one month and free of charge.
Notification of Data Breaches
We will notify the Information Commissioner’s’ Office within 72 hours of first having become aware of the breach where that breach is likely to “result in a risk for the rights and freedoms of individuals”. We will also notify you “without undue delay” after first becoming aware of a data breach.
Last update 24/05/2018